Infused Essence will gladly accept the return of products that are within our 30 Day Money Back Guarantee, from the date of delivery. Returned products must be in currently marketable condition to receive a full refund less the return cost and S&H. Products not in currently marketable condition will receive a store credit of the full price less the return cost and S&H.
Return of Damaged, Incorrectly Sent Products, Theft & Loss.
Infused Essence will accept the return of products that are defective due to defects in manufacturing and /or workmanship for 30 days from the date of delivery. Issues with our products must be communicated to us and returned within thirty 30 days of receipt. Returned products will be replaced or refunded. However, if a refund or exchange is not possible, we reserve the right to issue a credit for the amount of the exchanged products, less the return, and S&H cost. Customers who have not received their orders due to theft or lost package, please see “Risk of Loss” for more information.
Products purchased as part of a subscription box or package must be returned as the entire kit. If you wish to return your subscription and are within our 30MBG, you must contact us to request for an RMA number. For a full refund, products must be in currently marketable condition.
Currently Marketable Condition
Products are considered “currently marketable condition” if each of the following elements is satisfied:
1) Products are unopened and unused.
2) Packaging and labeling have not been altered or damaged.
3) The product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price.
4) The product expiration date has not elapsed.
5) The product contains current Infused Essence labeling. Products shall NOT be considered in currently marketable condition if The Company discloses prior to purchase that the products are seasonal, discontinued, limited time offers, or special promotion products not subject to the Return Policy.
All returns, refunds and or exchanges must go through the Return Merchandise Authorization (RMA) process. Please contact our customer service team to initiate the RMA process. From the date you request to RMA, you have up to 14 calendar days to fulfill the RMA return process or request for assistance. If after 14 days you have not fulfilled or contacted us regarding the progress of your return, your RMA number is no longer valid and you are no longer eligible for a refund. We do not provide prepaid shipping labels.
Once you have initiated the RMA process we will issue you an RMA number by email and/ or phone. Clearly, write the RMA number on the outside of the box. All shipping cost regarding returns, refund and or exchanges are the sole responsibility of the customer. Once we receive the RMA and confirm its contents, we will issue you a refund for the cost of the products, minus shipping and handling cost. Refunds will not be issued until we confirm the returned merchandise and its condition. Items must be in currently marketable condition for a full refund.
Return Address: INFUSED ESSENCE RETURNS, 3115 E 12th St, Los Angeles, CA 90023.
Please be aware that your refund of the purchase price, less shipping, and handling, will be processed within 5-7 business days. Refunds, once issued can take up to thirty (30) days to appear on your credit card statement. If you have any questions about whether a refund has been issued by us, please email or call our customer service department.